Experienced eCommerce
professionals on your team

Always be up to date

We understand the importance of maintaining a fully functional website. Our team regularly monitors and updates our clients' websites to ensure they are secure, optimized, and running at peak performance.

Ongoing growth strategy

We view our relationship with clients as a partnership. We work collaboratively to develop an ongoing marketing and growth strategy that is tailored to their unique needs and goals.

Priority support

Our retainer packages provide clients with on-demand support and priority access to our diary. We are committed to providing timely assistance, ensuring that our clients' needs are met promptly.

What We Do, What You Get

Monthly Shopify support services as needed.

Lower Overall Cost

Billable hours included in our monthly retainers cost 30% less than the equivalent rate if we were hired on an ad-hoc basis. Furthermore, project work performed in addition to any monthly retainer is billed at the same lower rate. Because our services are so comprehensive and diverse, we can even reduce the size of your in-house team to save you even more money.

Routine Fixes & Security

Whether Shopify have released a new feature that requires some code changes or one of your installed apps stops working, we are on hand to make those fixes exactly when needed. You have the reassurance that our team is at your disposal should any issues arise to get you transacting again as quickly as possible.

Key Campaign Deliverables

As a little thank you to our retainer clients for working with us throughout the year we always go the extra mile around key dates in the retail calendar to make sure we help maximise sales and conversions at peak times. Whether we're planning and implementing a Black Friday campaign or helping increase your shipping capacity over Christmas.

Priority Support

We're here if you or a member of your team needs any support in order to be successful on Shopify, that could be some help to update some graphics or setting up and new in-store POS. We're just a message or phone call away.

Access to Pay Monthly Projects

We know from our own D2C experiences that cashflow is king, which is why we're always happy to help spread the cost of larger projects so that your capital can be put to good use within the business. Retainer clients have the option to spread project work payments (such as new site builds, email sequences or SEO) over the duration of their retainer contract interest free.

Frequently asked questions

Unsure if a retainer is right for you? Have a read through some of our FAQs or
book a call to discuss.

Because our team has less downtime and a more predictable monthly workload, we are able to charge less for work that is done on retainer. We think it's great! Our retainer clients have it all. Guaranteed capacity, higher priority support, and discounted rates.
Of course, we are more than happy to provide support on an ad-hoc basis, it would however, need to be booked in advance according to our current availability and charged at our standard hourly rates. Larger projects and site builds are quoted on an ad-hoc, fixed project basis however retainer clients can take advantage of their preferential rates.
Depending on the size and scope of the retainer package we work on a minimum term of 12 or 18 months, at which point the scope of the retainer can be altered and renewed appropriately.
All our clients have at least two points of contact who they can call anytime during office hours (24/7 if on a full emergency cover plan), we also setup each client with a group messaging space which can be used for support requests of throwing ideas around at any time, day or night.
The scope or hourly commitment of your retainer can be increased at any time within your contract period, however it cannot be reduced until your next renewal.
We never want to short change anyone, so the chances are you might have some support hours unused and banked up from previous months, if not, don't worry - give us a call and we'll always find some additional hours to give the support you need.