Ongoing Shopify Support
Our retainer services provide you with the peace of mind that comes from knowing your Shopify store is in expert hands. From regular site monitoring and updates to day-to-day assistance and performance analysis, we take care of the technical side of running an e-commerce store, freeing you up to focus on what you do best - serving your customers and growing your business.
A Beautiful Partnership
With Ecommerce Etc as your partner, you'll have the ongoing support and expertise you need to make your Shopify or Shopify Plus store a continued success.At Ecommerce Etc, we don't consider our job done when your Shopify or Shopify Plus store goes live. Our commitment to your success extends far beyond the launch. We offer ongoing support in the form of a retainer to ensure your e-commerce store continues to function optimally and adapts to the ever-evolving digital landscape. This support encompasses site monitoring, theme updates, app updates, and day-to-day assistance in running your Shopify store.
Easy. Reliable. Responsive
Our retainer services kick off with regular site monitoring. As part of this, we keep an eye on your website's performance, checking for any glitches, slow loading times, or broken links that may hamper the user experience. This proactive approach helps us identify and resolve potential issues before they escalate, ensuring your site always delivers a smooth, fast, and satisfying experience for your customers.
Maintaining the freshness and relevance of your e-commerce store is paramount, and this is where our theme update services come in. Shopify continually enhances its themes with new features, bug fixes, and performance improvements. We manage these updates for you, ensuring your site benefits from the latest advancements without disrupting your operations. We meticulously test each update in a safe environment before implementing it on your live site, guaranteeing a seamless transition.
Total peace of mind, leaving you free to manage your business.
Just like theme updates, Shopify's vast ecosystem of apps also sees regular updates aimed at improving functionality and security. Managing these updates can be a complex task, but with our retainer services, you won't have to worry about it. We manage app updates on your behalf, ensuring your site continues to benefit from enhanced features, improved security, and better performance offered by the latest versions of your installed apps.
Our ongoing support extends to answering any support questions you may have. Whether it's a question about adding new products, managing orders, interpreting analytics, or any other aspect of running your Shopify store, our team is always ready to help. We pride ourselves on our fast response times and our ability to provide clear, concise answers to your queries.
Beyond just technical support, we also continually monitor your store's performance metrics. This includes tracking metrics like traffic, bounce rate, conversion rate, average order value, and more. We use this data to provide actionable insights and recommendations that can help improve your store's performance.
We understand that every business is unique, and so we tailor our retainer services to meet your specific needs. Whether you need more assistance in the initial months after launch or require ongoing support as your business grows, we can adapt our services to match your requirements.